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Mens Hair Replacement

FAQ'S

Where on earth are you?

We are situated on Nottingham Road, close to Belper town centre with free parking on the road outside the salon. (Or you can park in the Coppice car park off the Market Place which is free parking) Please put our full address into your Sat Nav: - Alla Moda, 28 The Butts, Belper, Derbyshire, DE56 1HX.

FYI

Upon making an appointment with us either online, via message, phone call or in the salon please see below the policies that you agree to. Any issues, feedback or complaints must be made via email or telephone within 7 days of your service date. Complaints are taken very seriously and dealt with by a salon manager as quickly and efficiently as possible.

Cancellations, Card capture and No-Shows

The time booked for the client is reserved for the client’s exclusive use. When appointments are missed, or cancelled without sufficient notice, Alla Moda Hair & Beauty are often unable to fill the appointment.

To book your appointment, we require your credit card details to be captured on our booking system. Card details are securely held by our booking system (Fresha) and are not viewable by the salon.

Your card will not be charged at the time of booking; however, it will be charged in the event of a no-show or late cancellation. Cancellations 48 hours from your appointment start time will be charged at 30% of the total appointment cost. Cancellations within 24 hours (or no-shows) will be charged at 50% of the total appointment cost.

If you cannot make your appointment; please contact us as early as possible to avoid your card being charged.

Links to cancel or reschedule are at the bottom of every confirmation email or via the Fresha app.

If no booking fee or card capture is taken and you cancel within 48 hours, we reserve the right to ask for a late cancellation charge of 30% (or 50% if you cancel within 24 hours) of the total appointment cost, then payment in full in advance, to book any future appointments.

If you do not show for your appointment and haven’t contacted the salon, you may be removed from the online booking system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.

Property Loss or Damage

It is your responsibility as the owner, to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged unless it is damaged by a member of the team due to carelessness. Anything left in the salon will be held for 8 weeks, we will do our best to contact you to retrieve your property.

Other Terms & Conditions?

Some of our services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either further down this page, upon booking, consultation or at your appointment.

How to Book

We prefer appointment bookings to be made online. However, if you are unable to make your booking online you can contact us via phone call on 01773820290.

Our calendar is only open four months in advance. Our online booking calendar will always go live on the following dates.

1st January - February, March, April

1st May - June, July, August

1st September- October, November, December

We encourage clients to read all service descriptions carefully and ensure that you have booked the correct treatment and enough time has been booked for the desired result. Extra service time on the day will not be accommodated for.

If you’re not sure how much service time will be needed or have a question about booking, please get in touch before booking goes live.

Contact Information

If incorrect contact information is provided, including, but not limited to, customer name, phone number, or email address, Alla Moda hair & beauty may not be held responsible for loss of correspondence, such as appointment confirmation or reminder messaging. In instances of incorrect or inaccurate contact information being provided, it is the client’s responsibility to identify these errors.

Booking Approvals

Your booking will not be approved until we have checked over your appointment and ensure you have enough time to achieve your desired results. If your appointment needs to be moved because of this, you will be notified via email or phone call.

Rebooking

It is the client’s responsibility to book appointments online or in salon to receive the maintenance required for the desired service. If the client does not book in advance and cannot find an appointment, we will not be held responsible.

Change of Mind

We will not issue price adjustments/refunds for change of mind. The client must pay for the full amount of time booked out even if the client requests a reduced or changed service.

Right to Refuse Service

Alla moda hair & beauty retains the right to refuse service at any time, for any reason, including but not limited to frequent cancellations, lateness, failure to comply with the policies included in this document.

Failure to Pay

If you fail to pay for your treatment/s at the end of the appointment, then we may pursue legal action.

Booking/Appointment details

On the odd occasion, appointments may be subject to change, we endeavour to provide you with as much notice as possible and will do whatever we can to ensure you can take the next available appointment.

What is a patch test, and why is it so important?

A patch test is required prior to any of our hair colouring, lash/brow treatments, on your first visit.

The patch test is to be provided 48 hours prior to your appointment; this is to ensure that you are not allergic to the products required to perform the treatment.

An additional patch test will be provided every 6 months to check for product sensitivity.

The patch test (product) will be applied behind the ear and left in situ for up to 24 hours, any itching, redness, or increased sensation has to be communicated to us, failure to do so will mean your treatment cannot be performed.

Please refer to our opening times to arrange a patch test, an online client card will be filled out prior to your patch test.

Under no circumstances will any treatment be performed without a registered patch test.

On the other hand, our eyelash glue manufacturer no longer requires you to have a patch test before your treatment, as it is not possible to determine whether a person is allergic to the glue without having the full set of lashes.

You can also develop an intolerance to lashes over time. However, if you would still prefer a patch test you are more than welcome to drop into the salon for one prior to your scheduled appointment.

Inclusivity

We welcome and respect all genders, Non-Binary and Gender Fluid people, the entire spectrum of the LGBTQI+ Community, the elderly, people of colour, people at any level of ability, and all religions.

We will not tolerate hateful behaviour towards these communities and will stop a service immediately if this policy is infringed upon. We implore clients to exercise compassion and kindness at our salon.

Clients are encouraged to reach out if they need a cultural or religious consideration made during their appointment.

Age Limits

The sky's the limit when it comes to providing our services, however we have a duty of care to you to ensure that we meet our criteria.

Our treatment menu is for those aged 18 and above. Any one below the age of 16 requires a chaperone.

Am I able to bring my child/children to my appointment?

We encourage you to arrange suitable childcare, were ever possible, so you can make the most of your time. We understand the pressures of being a parent, time spent just for you is as valuable at the treatment itself. The environment, due to equipment and products used, is not suitable for children and can cause injury.

Need to let us know something isn’t quite right?

We take every precaution to ensure that the application of our products and the professional technique of our services lasts, however, there can be the occasion when there is an issue, we are here to rectify this, just let us know, within 3 days of your appointment, upon discussion if we feel that rectifying is justifiable this will be free of charge after that there will be extra charges.

Product removal

We only remove products applied by us.

Prior to booking any services with ourselves please arrange removal of any products not provided by Alla Moda Hair & Beauty.

We implement these guidelines, as we are an ethical salon, providing the best service to you.

Aftercare

Following our aftercare advice, lash extensions should last up to 2-3 weeks.

Lashes are ideal for a special occasion, holiday, wedding etc, changes in temperature and flying conditions can impact on their longevity, excessive heat can prohibit the product, and we recommend avoiding any excessive exercise 24 hours prior & post treatment.

Lash lift/Brow Lamination - Following advised aftercare, a lash lift lasts around 6-8 weeks. It’s a much lower maintenance treatment than extensions and gives you a more natural look. A brow lamination lasts around 6-8 weeks. We recommend not getting your eyebrows wet for 24hours. A HD tint lock serum is recommended to purchase after the treatment to help condition your brows.

Brow tinting- Following advised aftercare, the brow tint lasts up to 4-6 weeks, we recommend avoiding the brow area and cleansing around the brows. We would recommend booking appointments between 4-6 weeks dependent on your hair growth.

Hair extension maintenance is required every 12 weeks with micro/ nano application at an extra cost. All aftercare, how to keep on top of your extensions at home will be explained to you at your appointment. A deposit is required to secure any hair extension appointment. The deposit will be the cost of the hair.

Are your products cruelty free?

Yes, all the products we use are supplied by cruelty free companies.

Gift vouchers

All vouchers are non-transferable and cannot be refunded. They are valid for 12 months from the date of purchase.

If you have any questions about our policies, please contact Louise (Salon owner) via email: [email protected]

Alla Moda Midlands LTD